Free roadside assistance is provided by National Roadservice Australia


1. DVG Automotive Group and/or National Road service Australia SHALL NOT BE held responsible for and is NOT required to provide any free Service or related costs where any of the following occur:

•Where the vehicle has been modified for racing, trials or rallying or any Accident or any claim for Service has arisen in respect of such races, trails, rallies or participation in such activities.

•Where the vehicle is carrying more passengers or towing a greater weight than that for which it was designed as stated in the manufacturer’s specifications or arising from or connection with the improper, unauthorised, reckless or negligent operation of the vehicle or misuse of the vehicle.

•Loss or damage directly or indirectly occasioned by or happening or in consequence of war, invasion, act of God, act of foreign enemies, hostilities whether war be declared or not, civil war, rebellion, insurrection, terrorism, military and usurped power, riot, or civil commotion or sabotage or any other events (whether falling into the same genus, species, class or category as the foregoing or not) beyond the control of the Customer or the person operating or having control of the vehicle at the time of the Accident.

•Provision of Services outside Australia.

•Any person who drives the vehicle who does not hold a valid license issued by a relevant Government Department

•Where a membership application form and full payment of National Roadservice Australia membership fees has not been received from the Membership Holder or the Authorised Representative.

•Where it is deemed by the National Roadservice Australia Customer Service team that the membership holder usage of National Roadservice Australia membership is excessive due to lack of regular preventative maintenance; numerous callouts due to owner/driver related error; or owner/driver failure to rectify recurring faults.

•Where the vehicle is deemed inaccessible by the National Roadservice Australia contractor.

•Where breakdowns occurs resulting from unauthorised repairs or from faulty workmanship.

•Where breakdowns are caused by the fitting of accessories to the vehicle which are not genuine or are not from the original manufacturer or which are not approved by the manufacturer.

•Where breakdowns occur resulting from or connected with the vehicle manufacturer’s recall.

•Where the nominated vehicle breaks down or is under repair at the time of taking out the membership and/or during the 48 hour waiting period.

•Where the nominated vehicle is under repair on day of vehicle registration expiry.

•Where National Roadservice Australia has not been contacted at the time the breakdown/lockout occurs or prior to any assistance being sought or arranged by the membership holder.

•Where National Roadservice Australia has already provided one tow or assistance call for a particular breakdown/incident.

2. Eligible Vehicles

Only one registered vehicle or motorcycle per membership can be nominated and eligible for National Roadservice Australia Membership. The following are ineligible for membership benefits:

a)Trucks, buses, heavy vehicles, motorhomes or caravans

b)Couriers, taxis, limousines rental or private hire vehicles

c)Farm equipment or tractors

3. Membership Waiting Period.

A 48 hour waiting period applies on all benefits for new National Roadservice Australia Memberships not sold in conjunction with a Warranty. Roadside Assistance is available during this waiting

period but at the cost to the Membership Holder. If you upgrade your National Roadservice Australia membership to Roadside Plus, a 48 hour waiting period applies to the additional benefits under the Roadside Plus Membership. The waiting period DOES NOT apply to renewals if renewed prior to the expiry of the previous membership.

4. Emergency Membership.

Emergency Membership is available at an additional cost with benefits available immediately with no waiting period applied.Roadside Plus Emergency Membership is not available.

5. Change of Membership Details.

Changes to any of your Membership details must be forwarded in writing within 14 days of the change occurring. Failure to inform National Roadservice Australia of such changes may lead to your membership being suspended or cancelled.

6. Transfer of Nominated Vehicle.

Membership can be transferred to another vehicle up to a maximum of two times per annum. You must complete a Transfer of Nominated Vehicle form which is available at A waiting period of 48 hours of receipt of the Transfer of Nominated Vehicle Form applies to benefits available on the new nominated vehicle.

7. Lost or Replacement Membership Card.

In the event you lose your membership card, contact National Roadservice Australia immediately for a replacement card. A fee of $7.00 applies.

8. Mechanical Repairs.

This contract does not include general maintenance or mechanical repairs.

9. Toll charges.

The cost of ferry crossings, road toll or parking charges are not payable by National Roadservice Australia but at the cost to the Membership holder.

10. National Roadservice Australia shall not be held

responsible for any damage to or theft of objects and accessories which are left in or outside the vehicle.


These Vehicle Inspection Conditions apply if you order a Vehicle Inspection, or purchase a vehicle that has had an inspection performed.

We may change the Vehicle Inspection Conditions from time to time at our sole discretion and you agree to be bound by these changes after the date of the change.

The Vehicle Inspection Conditions “Report” means the written report produced by us as part of the Vehicle Inspection service.

Reports are limited to the parts and/or items specifically listed on the Report. Specifically, the check list for the Report is available on request prior to the Vehicle Inspection. Our Report will cover the car’s engine compartment, tyres and wheels, brakes and under body. In addition your car will be taken on a road test. A Vehicle Inspection does not include an inspection of the body work, nor does it involve dismantling or disturbing any structure, assembly, component or internal mechanism. Vehicle Inspections will be carried out at our service centres. An engine compression test is not included but can be carried out if requested at a further cost.

We will inspect items listed on the Report except for those items that are not reasonably accessible. In these circumstances we will be under no obligation to inspect and/or report on the part/item in question and will mark the relevant section of the Report accordingly. The Vehicle Inspection does not guarantee: a) that all or any of the components of your car are original components or replacement components, which have been manufactured by the car manufacturer; (b) the authenticity of the registration, the mileage, VIN number, the engine number or the car service history;

The Vehicle Inspection does not check: (a) the general car history; (b) whether any recall notices have been issued and you are recommended to check with the car's manufacturer that it has not been subject to a recall notice. The Vehicle Inspection can only describe and/or identify defects actually found and/or which are reasonably capable of being found upon external visual consideration of your car at the time of the Vehicle Inspection. We cannot be held and are not responsible for any latent defects which are later discovered. We cannot advise of defects if we cannot see them or if they are not apparent during the Vehicle Inspection. The Vehicle Inspection does not check for the addition of additives to engine oil, transmission, differentials or cooling systems to mask leaks or mechanical defects.

Road testing is carried out within the immediate area of our service centre where the Vehicle Inspection is to be performed. If, due to circumstances outside of our reasonable control, the car is deemed to be of an un-roadworthy condition, for example, the car's brakes and/or tyres are worn or inadequate, a road test will not be carried out at the time of inspection, the original fee shall remain fully payable and an additional fee will be payable for any subsequent road test we are asked to undertake. Road testing is limited to speed limits in force in the area of testing. 4WD and AWD systems and operation are not tested as part of the road test.

We reserve the right to refuse to conduct a Vehicle Inspection on any car.

To the maximum extent permitted by law and subject always to any rights or remedies you have under legislation or regulations, including but not limited to the Competition and Consumer Act 2010 (Cth), our total liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, is: (a) the re-supply of those services; or (b) the payment of the cost of having those services re-supplied.

To the maximum extent permitted by law, we will not be liable to you or any third parties for any claim whether that claim arises in contract, tort (including negligence or statute) for any loss (including loss of profits or special, indirect, incidental or consequential loss), damage, injury or death to any person or property arising out of or relating to the Vehicle Inspection performed by us.

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